About Us
At Dorset Windows Ltd we pride ourselves on the approach we take to the business of PVC and Aluminium Home Improvements.
We are a family owned and run business; we all work very closely together helping each other in our common objective to “exceed our customers expectations” whilst striving to achieve Quality and Service, but at sensible prices.
You can rest assured that from the initial conversation until the completed installation the same Friendly, Courteous, Experienced and Professional attitude will prevail.
We’re happy to come and provide you with a free, no obligation quotation whether that be during the day or early evening, we’ll work with you to find a time that is good for you. We’ll listen to what you want and provide friendly, experienced advice and a detailed written quotation. No hard sell, no cold calling, no gimmicks. We can also offer virtual quotes through Zoom, Microsoft Teams, Face Time or email.
We have over 25 years experience in this industry and all works are carried out by our experienced qualified fitting teams. We provide a fully inclusive 10 year workmanship and materials guarantee.
In addition to good energy efficient products, service is important and this is core to what Dorset Windows Ltd provides. Good-old-fashioned service from the initial call through to the installation and after care.
To complement the team and working alongside us we work with a local builder, roofer, electrician, plumber and plasterer.
We look forward to working with you.
Martin & Kath Pumfrey
Get in TouchAccreditations
Fensa
We are members of Fensa. Fensa is the government authorised Competent Persons Scheme for the replacement of windows, doors and roof lights in England and Wales. Homeowners who use a Fensa registered installer will receive a certificate which acts as documentary evidence that the installation work and the products energy efficiency complies with the Building Regulations. The Fensa logo means regular assessment of installers. Our Fensa number is 29329.
Trading Standards
We are approved by Trading Standards to provide a reliable and quality service.
The aim of the Buy With Confidence scheme is to provide consumers with reputable local businesses who have been independently assessed by staff from the Local Authority Trading Standards Service to ensure, trustworthiness, compliance with the law, level of service including value for money, and the company’s commitment to dealing fairly and honestly with its customers. The company also needs to commit to following a code of practice defined by Trading Standards.
Check out the Buy With Confidence website for more information.
Consumer Protection Association
Peace of mind.
In addition to our 10 year workmanship and materials guarantee we provide, free of charge, an Insurance Back Guarantee (IBG). If the company ceases to trade, issues appearing after this time would still be covered by the IBG through the CPA.
To be able to provide CPA cover we had to meet their strict criteria to ensure we provide professional service, are reliable and have the ability to produce the highest quality of work. They also continually monitor us to ensure the standard remains and publish the reports quarterly and annually.
The CPA is regulated by the Financial Services Authority.
Which Trusted Trader
Which? Trusted Traders is an endorsement scheme which recognises reputable traders who successfully pass their rigorous assessment process which includes:
- A credit check
- Check of customer references
- A visit from a Which? Trusted Traders Assessor
- Examine business procedures
The tradesperson must sign up to the Which? Trusted Traders Code of Conduct and our Terms and Conditions
Our user code is B925927909
BSi standard BS-8213-4 2016
Our work is carried out in line with BSi standard BS-8213-4 2016 (Code of practice for the survey and installation of windows and external doors)