About Dorset Windows
We are a local family business, with dedicated qualified fitters.
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At Dorset Windows Ltd we pride ourselves on the approach we take to the business of PVC and Aluminium Home Improvements.
We are a family owned and run business; we all work very closely together helping each other in our common objective to “exceed our customers expectations” whilst striving to achieve Quality and Service, but at sensible prices.
You can rest assured that from the initial conversation until the completed installation the same Friendly, Courteous, Experienced and Professional attitude will prevail.
We’re happy to come and provide you with a free, no obligation quotation whether that be during the day or early evening, we’ll work with you to find a time that is good for you. We’ll listen to what you want and provide friendly, experienced advice and a detailed written quotation. No hard sell, no cold calling, no gimmicks. We can also offer virtual quotes through Zoom, Microsoft Teams, Face Time or email.
We have over 25 years experience in this industry and all works are carried out by our experienced qualified fitting teams. We provide a fully inclusive 10 year workmanship and materials guarantee.
In addition to good energy efficient products, service is important and this is core to what Dorset Windows Ltd provides. Good-old-fashioned service from the initial call through to the installation and after care.
To complement the team and working alongside us we work with a local builder, roofer, electrician, plumber and plasterer.
We look forward to working with you.
Martin & Kath Pumfrey
No hard sell, no cold calling, no gimmicks
We are members of Fensa. Fensa is the government authorised Competent Persons Scheme for the replacement of windows, doors and roof lights in England and Wales. Homeowners who use a Fensa registered installer will receive a certificate which acts as documentary evidence that the installation work and the products energy efficiency complies with the Building Regulations. The Fensa logo means regular assessment of installers. Our Fensa number is 29329.
Check out the FENSA website for more information.
We are approved by Trading Standards to provide a reliable and quality service.
The aim of the Buy With Confidence scheme is to provide consumers with reputable local businesses who have been independently assessed by staff from the Local Authority Trading Standards Service to ensure, trustworthiness, compliance with the law, level of service including value for money, and the company’s commitment to dealing fairly and honestly with its customers. The company also needs to commit to following a code of practice defined by Trading Standards.
Check out the Buy With Confidence website for more information.
Consumer Protection Association
Peace of mind.
In addition to our 10 year workmanship and materials guarantee we provide, free of charge, an Insurance Back Guarantee (IBG). If the company ceases to trade, issues appearing after this time would still be covered by the IBG through the CPA.
To be able to provide CPA cover we had to meet their strict criteria to ensure we provide professional service, are reliable and have the ability to produce the highest quality of work. They also continually monitor us to ensure the standard remains and publish the reports quarterly and annually.
The CPA is regulated by the Financial Services Authority.
Check out the CPA website for more information.
Which Trusted Trader
Which? Trusted Traders is an endorsement scheme which recognises reputable traders who successfully pass their rigorous assessment process which includes:
- A credit check
- Check of customer references
- A visit from a Which? Trusted Traders Assessor
- Examine business procedures
The tradesperson must sign up to the Which? Trusted Traders Code of Conduct and our Terms and Conditions
Our user code is B925927909
BSi standard BS-8213-4 2016
Our work is carried out in line with BSi standard BS-8213-4 2016 (Code of practice for the survey and installation of windows and external doors)
Recommended and Trusted
Excellent service given by friendly and professional staff. The quality of work carried out was done efficiently - Left very neat and tidy.
This was the 2nd time I'd used Dorset Windows. Their fitting is very good, the product is a good solid and attractive range at a competitive price. On both visits, one exterior, one interior, when they had gone you wouldn't have known they'd been, it was left spotless.
Excellent service. Informative. Prompt supply and fit. Problems with manufacturer quickly remedied. Very friendly family run business. Warranty delivered by hand with flowers, which was a nice touch.
Friendly family service, all appointments kept on time. Workmen friendly and polite, did a good job and left everything clean and tidy when they had finished. This is the third time we have used this company.
The quotation was very straight forward and understandable with no pressure selling. The work was done on time to a high standard to the specification of the order. The installers did the work efficiently and in a friendly manner.
Workmen turned up on time, completed work on schedule. Clean and tidy throughout, all redundant material taken away on completion. No mess inside or out. An excellent job.
The salesman was professional, knowledgeable and courteous. We are very pleased with the quality and installation of the new windows and doors.
Polite, friendly company. Kept us in touch with the process of installation of the conservatory. Workmen in all stages worked hard and efficiently. Would have no hesitation in recommending them as a company.
First date made and kept to look at job. Dates and jobs given and kept to. Overall i would recommend this company. I have used them 3 times in all.
Good company to deal with. Fitters worked hard and were polite at all times. Any issues were discussed and resolved in a constructive way.
How refreshing to have dealt with a company that treats their customers with respect, no pressure, and supply an excellent product.
Thanks very much for the great service in repairing the doors fascia. In this time of cut backs and business downturn it’s refreshing to receive such prompt personal service
The new fascias and soffits look great and we are very pleased with the work
Just like to say to you all at Dorset Windows Thank You for your help and consideration. The windows etc look great!
Many thanks for an installation that not only progressed smoothly which seems to be the norm with Dorset Windows Ltd.
We are very pleased with the whole installation, and would like to thank you and Martin and your fitters for a great job
The service was excellent from start to finish.
The quality of work and customer service was outstanding.
We are extremely pleased with our new conservatory. The work was carried out by hardworking, polite and friendly men. (Even in horrid weather conditions!) Each day they left our premises tidy. In fact every person we have spoken to at Dorset Windows has been first class!
Local business, very professional. Not the first time we have used Dorset Windows LTD, and we would not hesitate to do so again.
I have had all the windows in the house fitted with new windows. The service from start to finish was very professional. Great service throughout
Extremely good service from start to finish. A small problem with back door - very soon got sorted out. Would recommend the service and the quality of workmanship - Very pleased.
Had some windows fitted by Dorset Windows. Great company to deal with. Very friendly and reliable. Nice windows and nicely fitted and flat left clean when the job was completed.
This was the 2nd time I have used Dorset Windows and as before the service and quality of work was at the top. These comments are from someone with over 40 years spent in the construction industry.
Fast, efficient service with polite staff. They kept me informed of any dates or time changes at all times, which was mostly due to the weather.
The job was done with a minimum of disruption. The two operating got on with the job, stopping only for lunch, we were grateful to have two pleasant young men working on our home.
I would recommend using this company. The fitter were polite and clean, nothing way too much trouble for them. From start to finish it went smoothly. I would rate the company 10 out of 10.
One 4 panel and one 8 panel circular 1936 wooden bays and one front door replaced with minimum mess considering poor weather conditions. Products supplied excellent and soundproofing is very good considering main road location. Very little repair work required just paint re-touching. Installers were very efficient and polite and left the site spotless. Would highly recommend Dorset Windows.
My 2016-fitted window locking mechanism was not working. I phoned; the bloke was out within a couple of hours and worked the magic, free of charge. Very good customer service.