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About Us
At Dorset Windows Ltd, we take a straightforward, customer-first approach to uPVC and aluminium home improvements.
We are a family-owned and family-run business, proudly celebrating our 20th anniversary as a company, and working closely together with one clear objective: to exceed customer expectations through quality workmanship, attentive service, and sensible, transparent pricing.
From your first conversation to the completed installation, you can expect the same friendly, courteous, experienced, and professional approach at every stage.
We offer free, no-obligation quotations at a time that suits you — during the day or early evening. We take the time to listen, provide honest, experienced advice, and supply a clear, detailed written quotation. There’s no hard sell, no cold calling, and no gimmicks.
With over 25 years’ experience in the industry, all work is carried out by our qualified, experienced fitting teams, ensuring consistently high standards from start to finish.
Alongside energy-efficient products, outstanding service sits at the heart of what we do. We pride ourselves on delivering good old-fashioned service, from initial enquiry through to installation and aftercare.
To support your project, we also work closely with trusted local trades, including a builder, roofer, electrician, and plasterer, ensuring a smooth and coordinated service from start to finish.
We look forward to working with you.
Martin & Kath Pumfrey
Get in TouchAccreditations
Fensa
We are members of Fensa. Fensa is the government authorised Competent Persons Scheme for the replacement of windows, doors and roof lights in England and Wales. Homeowners who use a Fensa registered installer will receive a certificate which acts as documentary evidence that the installation work and the products energy efficiency complies with the Building Regulations. The Fensa logo means regular assessment of installers. Our Fensa number is 29329.
Trading Standards
We are approved by Trading Standards to provide a reliable and quality service.
The aim of the Buy With Confidence scheme is to provide consumers with reputable local businesses who have been independently assessed by staff from the Local Authority Trading Standards Service to ensure, trustworthiness, compliance with the law, level of service including value for money, and the company’s commitment to dealing fairly and honestly with its customers. The company also needs to commit to following a code of practice defined by Trading Standards.
Check out the Buy With Confidence website for more information.
Consumer Protection Association
Peace of mind.
In addition to our 10 year workmanship and materials guarantee we provide, free of charge, an Insurance Back Guarantee (IBG). If the company ceases to trade, issues appearing after this time would still be covered by the IBG through the CPA.
To be able to provide CPA cover we had to meet their strict criteria to ensure we provide professional service, are reliable and have the ability to produce the highest quality of work. They also continually monitor us to ensure the standard remains and publish the reports quarterly and annually.
The CPA is regulated by the Financial Services Authority.
Which Trusted Trader
Which? Trusted Traders is an endorsement scheme which recognises reputable traders who successfully pass their rigorous assessment process which includes:
- A credit check
- Check of customer references
- A visit from a Which? Trusted Traders Assessor
- Examine business procedures
The tradesperson must sign up to the Which? Trusted Traders Code of Conduct and our Terms and Conditions
Our user code is B925927909
BSi standard BS-8213-4 2016
Our work is carried out in line with BSi standard BS-8213-4 2016 (Code of practice for the survey and installation of windows and external doors)