Customer Feedback

 In blog, Dorset Window Products

Here at Dorset Windows customer service is at the heart of what we do and we are proud to say that our customers think so too. We actively seek independent feedback from our customers so that we can continue to improve our excellent service. 

 

About Dorset Windows

As a family run business, we take pride in our ability to provide a first class, professional and personal service that is unmatched. Striving for industry excellence and only top quality products, we set the standards for double glazing companies in Dorset. 

 

Dorset Windows Customer Feedback 2007 – 2020

Dorset Windows Customer Feedback Report PDF

Overall Performance

From our customer feedback we can proudly say that 88% of all our customers said that our overall service was good or excellent, going above and beyond to ensure that our customers are supplied with the best service possible. 

 

Customer Fulfilment

Our amazing customers scored us 99% for undertakings fulfilled, showing our commitment to providing only the best service.

 

Work Efficiency

Our score of 96% for work efficiency shows that we ensure that our service is efficient so that our customers get great results in a reasonable timeframe. 

 

Courteous & Professional

Our professionalism scored an incredible 99%, which we take great pride in. This score truly allows us to show our dedication to industry, service and product excellence 

 

Tried and Recommended

96% of our customers would recommend our family business and excellent service to their families and friends, promoting us to ensure that only the highest standard is offered. 

 

Why is customer feedback so important?

Customer feedback is essential to us as it allows us to continually improve our already fantastic service to ensure that our customers only get the best. We think that customer feedback is important as it allows us to self-evaluate and ensure that not only are we then confident of our customer service but we can identify areas which allow for our customers to benefit even more!

 

What do we do with our feedback? 

Whether through independent surveys, Google, email or even good old handwriting we carefully look at what our customers have to say about every aspect of our service and take on any critical feedback that they may have to ensure that moving forward our service only continues to get better.

 

Who is CPA? 

The Consumer Protection Association or CPA is a top UK consumer protection agency that has helped protect both installers and consumers. Offering an independent resource for feedback, protection and complaints protocol. 

Find out more about CPA

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