We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. Reasonable service calls, queries and personal preferences we will always aim to complete within a reasonable amount of time. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 01202 825225 or write to us at 12 Victory Close Woolsbridge Ind Est Three Legged Cross BH21 6SX or email us at firstname.lastname@example.org
We aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
If it is not possible to resolve the matter within one month of receipt the customer will be given an explanation and what steps are being taken.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/